Refund and Returns Policy

Returns and Refunds Policy at Williams Drugstore

At Williams Drugstore, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Our Returns and Refunds policy is designed to provide you with a seamless and hassle-free experience.

Returns

Eligibility for Returns:

• Products must be returned within 30 days from the date of purchase.
• Items must be unused, unopened, and in the original packaging.
• Proof of purchase is required for all returns.

Non-Returnable Items:

• Opened or used products
• Perishable items
• Items marked as non-returnable or final sale

How to Initiate a Return:

1. Contact Customer Support: Reach out to our customer support team on Telegram at @williamsdrugstore or email us at [email protected] to initiate the return process.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the product.
3. Shipping the Return: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Clearly mark the Return Authorization Number on the package. Ship the package to the address provided by our customer support team.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to a shipping error or a defective product.

Refunds

Processing Refunds:

• Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
• You will receive an email notification confirming the receipt and approval of your return.

Refund Method:

• Approved refunds will be processed via the original payment method used for the purchase.
• Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

Partial Refunds:

• In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, damaged, or missing parts not due to our error).

Non-Refundable Items:

• Shipping costs are non-refundable.
• If the return is due to customer error (e.g., incorrect product ordered), the original shipping cost will be deducted from the refund.

Exchanges

Exchanging a Product:

• If you received a defective or incorrect item, please contact our customer support team for assistance with exchanging the product.

Exchange Process:

• Follow the same steps as the return process to initiate an exchange.
• Once the returned item is received and inspected, we will ship the replacement product at no additional cost.

Contact Us

If you have any questions or need further assistance with returns or refunds, please do not hesitate to contact our customer support team. We are here to help ensure your satisfaction with every purchase.

Customer Support:

• Telegram: @williamsdrugstore
• Email: [email protected]

Thank you for choosing Williams Drugstore. Your satisfaction is our top priority, and we strive to provide you with the best possible service.